Questions You Should Ask Your Carpet Cleaning Services | CCM

Questions You Should Ask Your Carpet Cleaning Services


Finding the right professional carpet cleaning services can be a tricky task.  Sure, many companies might be brandishing flashy equipment and dirt-cheap prices, but do they have the service excellence to back up the image?  This is what you need to discover.

But, you can’t just come out and ask a carpet washing service if they offer stellar service.  They will, of course, all assure you that they do.  So, to be sure that you are getting the best service possible, ask your carpet cleaning services the following questions.

What to Ask of Your Professional Carpet Cleaning Services

What Is Your Cleaning Method?

When it’s all said and done, you want a cleaning process that gets rid of dirt build-up and leaves carpets fresh and odour-free.  But, getting this done in the healthiest way possible should also be high on your list of priorities, as this affects the wellbeing of your family or work colleagues.

So, check if your intended carpet washing service uses a technique that is not only safe and sanitary, but also highly effective.

How Much Experience Do You Have?

Experience counts for a lot when it comes to carpet cleaning.  This is because certain circumstances call for specialised approaches.  And you don’t want inexperienced cleaners making costly errors when it comes to your expensive carpets.  So, be sure that any cleaning services that you consider have good track records in the industry.

Are You NCCA Registered?

The National Contract Cleaners Associations, or NCCA, is the governing body of cleaners in South Africa.  This body dictates a strict level of compliance which is necessary for the tender submission process.  Registration is not necessary to operate in South Africa, but you know that NCCA registered cleaners adhere to higher standards of operation.  So, when looking for cleaners, ensure that you stick to those registered with the NCCA.

How Involved Are the Owners?

Some cleaning companies will just drop off a few inexperienced staff members as they head to the bank to cash your cheque.  If this is the case, it doesn’t matter how established the company is because you are getting service at the level of those inexperienced cleaners.  So, it helps to find companies wherein the owners invest themselves in the service offering, ensuring that you benefit from their experience and guidance.

Make Clean Care Mobile Your Carpet Washing Service

At Clean Care Mobile, we offer a rigorous but safe method of cleaning that leaves your carpets fresh and free of odours.  And, celebrating our 20th anniversary this year, we are highly experienced and committed to an owner-centric means of operating, meaning that we spend the majority of our day connecting with clients.  And, with NCCA registration, you know you are getting a quality service offering.

To learn more about how we operate, or to schedule a cleaning session, contact us today!