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Download Corporate BrochureEffective Date: 17th August 2026
These Terms & Conditions apply to the CCM DASH subscription service provided by A E DU CHENNE ENTERPRISES (PTY) LTD trading as CCM (“CCM”, “we”, “us” or “our”).
By subscribing to CCM DASH, you (“the Customer”) confirm that you have read, understood and agreed to these Terms & Conditions.
1. CCM DASH SUBSCRIPTION SERVICE
CCM DASH is a residential service subscription that provides Customers with a predetermined number of selected CCM cleaning and pest control services during a 12-month service allocation period.
Customers may select one of the available DASH packages and choose to pay either:
Monthly; or
Annually.
The services available to the Customer depend on the package selected at the time of subscription.
2. DASH PACKAGES
Essential DASH
R349 per month or R3 839 per year
Includes per 12-month service allocation period:
2 × Carpet Cleaning Visits – Hot Water Extraction
1 × Pest Control Treatment
1 × Window Cleaning Visit
Total: 4 Service Visits
Standard DASH
R649 per month or R7 139 per year
Includes per 12-month service allocation period:
3 × Carpet Cleaning Visits – Hot Water Extraction
2 × Pest Control Treatments
2 × Window Cleaning Visits
Total: 7 Service Visits
Premium DASH
R849 per month or R9 339 per year
Includes per 12-month service allocation period:
4 × Carpet Cleaning Visits – Hot Water Extraction
3 × Pest Control Treatments
4 × Window Cleaning Visits
Total: 11 Service Visits
Annual subscription pricing includes the equivalent of one month free compared with paying the applicable monthly subscription fee for 12 months.
3. ELIGIBILITY AND SERVICE AREA
CCM DASH is available for residential properties within CCM’s applicable service regions.
The service is intended for residential properties including:
Houses;
Townhouses; and
Apartments.
CCM DASH does not apply to:
Commercial or corporate premises;
Hotels;
Lodges; or
Similar commercial accommodation establishments.
CCM reserves the right to confirm that a property falls within the applicable residential and geographic service criteria before providing a DASH service.
4. SUBSCRIPTION COMMENCEMENT
The Customer’s subscription commences once:
The Customer has completed the online subscription process;
The Customer has accepted these Terms & Conditions; and
The first payment has been successfully processed.
The date on which the subscription is successfully activated will be regarded as the Customer’s Subscription Start Date.
The Customer’s service allocation will be valid for a 12-month period calculated from the Subscription Start Date.
5. MONTHLY PAYMENT OPTION
Customers who select monthly payment will be charged the applicable monthly subscription fee for their selected DASH package.
The first payment will be processed immediately upon signup.
Thereafter, recurring payments will be processed monthly based on the Customer’s Subscription Start Date.
For example, where a subscription commences on the 15th of the month, subsequent payments will ordinarily be processed on or around the 15th of each following month.
The monthly option refers to the frequency of payment and does not change the intended subscription term.
The subscription remains subject to the cancellation provisions contained in these Terms & Conditions and applicable South African consumer protection legislation.
6. ANNUAL PAYMENT OPTION
Customers selecting annual payment will pay the full applicable annual subscription fee when signing up.
The payment covers the Customer’s applicable 12-month subscription and service allocation period.
At the beginning of each new fixed subscription period expressly agreed to by the Customer, a new allocation of services will be made available according to the Customer’s selected DASH package.
7. RECURRING PAYMENT AUTHORISATION
By subscribing to CCM DASH, the Customer authorises CCM and its appointed payment service provider to process the applicable subscription payments according to the payment frequency selected by the Customer.
Recurring online payments will be processed securely through Payfast.
The Customer is responsible for ensuring that their payment information remains valid and that sufficient funds or credit are available when payment becomes due.
Payment information is processed through the applicable secure payment gateway.
8. SUBSCRIPTION TERM
CCM DASH is offered as a subscription service with an intended minimum commitment period of six (6) months from the Customer’s Subscription Start Date.
Nothing in these Terms & Conditions is intended to limit or exclude any cancellation right available to the Customer under the Consumer Protection Act 68 of 2008 (“CPA”) or other applicable South African law.
Where Section 14 of the CPA applies, the Customer may cancel a fixed-term subscription at any time by providing CCM with 20 business days’ notice in writing or another recorded manner, subject to amounts lawfully owing up to the date of cancellation and any reasonable cancellation penalty permitted under applicable law.
Selecting the monthly payment option refers to the Customer’s payment frequency and does not alter the intended subscription commitment.
9. CANCELLATION REQUEST PROCESS
Customers wishing to cancel their CCM DASH subscription must submit a CCM DASH Cancellation Request through the CCM website or another written or recorded channel accepted by CCM.
The Customer will be required to provide sufficient information for CCM to identify and process the subscription cancellation.
Once the cancellation request has been received:
CCM Head Office will acknowledge receipt of the request.
A CCM Head Office representative will contact the Customer regarding the cancellation.
CCM will confirm the applicable cancellation date.
CCM will calculate any amounts lawfully outstanding up to the cancellation date.
Where applicable, CCM will calculate a reasonable cancellation penalty permitted under applicable consumer protection legislation.
CCM will communicate the final amount payable, if any, to the Customer.
Once the cancellation takes effect, future recurring subscription payments will be stopped.
Submission of a cancellation request does not affect any amounts that became lawfully due before the effective cancellation date.
10. EARLY CANCELLATION AND CANCELLATION PENALTY
Where a Customer cancels a fixed-term CCM DASH subscription before the end of its intended subscription term, CCM reserves the right to impose a reasonable cancellation penalty, where permitted by the CPA and applicable regulations.
The cancellation penalty will not automatically be equal to all subscription payments that would otherwise have become payable for the remainder of the subscription term.
When determining a reasonable cancellation amount, CCM will take into account the circumstances relevant to the Customer’s subscription and the requirements of applicable consumer protection legislation.
This may include, where applicable:
Amounts still owing to CCM up to the effective cancellation date;
Services already supplied to or redeemed by the Customer;
Discounts or benefits granted on the basis that the subscription would continue for its intended term;
The duration of the Customer’s subscription;
The remaining period of the subscription;
The value of services already provided; and
Any other factor that may lawfully be considered when determining a reasonable cancellation penalty.
CCM Head Office will calculate and communicate the applicable cancellation amount to the Customer as part of the cancellation process.
Nothing in this clause limits any right available to the Customer under the Consumer Protection Act or other applicable law.
11. UNUSED SERVICES FOLLOWING CANCELLATION
Once a subscription has been cancelled, the Customer’s entitlement to future DASH services will end on the effective termination date, subject to applicable law.
The treatment of unused service allocations, amounts already paid, credits or refunds will be determined in accordance with these Terms & Conditions and applicable consumer protection legislation.
12. SERVICE ALLOCATION AND EXPIRY
The services included in each DASH package are allocated for a 12-month service period commencing from the Customer’s Subscription Start Date.
Customers are responsible for making use of their allocated services within the applicable 12-month period.
Any services not used within that period will expire, subject to applicable law.
Unused services do not ordinarily roll over into the following subscription year.
At the commencement of a new fixed subscription period expressly agreed to by the Customer, a new allocation of services will be provided according to the applicable DASH package.
13. BOOKING DASH SERVICES
DASH subscription services are arranged directly through CCM.
Following successful signup, a CCM consultant will contact the Customer to welcome them to DASH and assist with the scheduling of their included services.
All service bookings are subject to:
Availability;
CCM’s operating areas and schedules;
Reasonable access to the Customer’s property; and
Any service-specific requirements communicated to the Customer.
Customers are encouraged to schedule their allocated services sufficiently in advance to ensure that they are used before the end of their applicable service allocation period.
Customers must provide CCM with at least 24 hours’ notice if they wish to cancel or postpone a booked DASH service. If the Customer fails to cancel or postpone the booking at least 24 hours before the scheduled service time, the service will be treated as used and the applicable service credit will be forfeited.
14. CARPET CLEANING and PEST CONTROL
Where carpet cleaning is included in a DASH package, the carpet cleaning method provided as part of the subscription is Hot Water Extraction.
Additional specialist treatments, stain treatments or services outside the scope of the applicable DASH package may be quoted separately where required.
Pest Control: For the purposes of CCM DASH, pest control means the treatment of insects inside the premises by means of a spraying application only. The service is intended for general crawling insects such as cockroaches and ants. The service excludes infestations, specialised fogging and/or fumigation, and the treatment of insects or pests requiring specialist treatment, including termites and borer beetles.
15. PACKAGE UPGRADES
Customers may request to upgrade their DASH package at any time.
Any difference in the subscription fee resulting from an upgrade will be communicated to the Customer.
The Customer’s subscription payment will be adjusted to reflect the upgraded package once the upgrade has been processed and confirmed by CCM.
Any changes to the Customer’s available service allocation resulting from the upgrade will be confirmed at the time the upgrade is processed.
16. PACKAGE DOWNGRADES
Customers may request to downgrade their DASH package for their next applicable subscription period.
The downgrade will not ordinarily take effect during the Customer’s current fixed subscription period.
The Customer should contact CCM before renewal if they wish to move to a lower DASH package.
17. FAILED OR DECLINED PAYMENTS
If a recurring subscription payment is declined or cannot be successfully processed, CCM may contact the Customer to arrange payment or request that the Customer update their payment information.
CCM reserves the right to suspend access to unused DASH services while subscription payments remain outstanding, subject to applicable law.
Failure to make payment does not automatically constitute cancellation of the subscription.
Where applicable, CCM will follow the notice requirements prescribed by South African consumer protection legislation before terminating a fixed-term agreement for material non-payment or other material breach.
18. SERVICE LIMITATIONS
CCM DASH packages cover only the services expressly stated as being included in the Customer’s selected package.
Services outside the package scope, specialist requirements, additional work or work outside the applicable residential service parameters may be quoted separately.
CCM reserves the right to assess whether a requested service falls within the scope of the DASH subscription before confirming the booking.
CCM DASH is intended for normal residential requirements and does not apply to commercial, corporate, hotel or lodge environments.
19. CUSTOMER RESPONSIBILITIES
The Customer must:
Provide accurate contact, property and payment information;
Ensure CCM has reasonable access to the property at the agreed service time;
Inform CCM of circumstances that may affect the safe or effective delivery of a service;
Keep their contact information up to date;
Ensure payments are made when due; and
Schedule included services within the applicable service allocation period.
20. CHANGES TO CUSTOMER DETAILS OR SERVICE ADDRESS
Customers must notify CCM if their:
Contact information changes;
Service address changes; or
Other information relevant to their DASH subscription changes.
A change of service address may be subject to confirmation that the new property falls within an applicable CCM service area and meets the DASH residential service criteria.
21. PAYMENT SECURITY
Online subscription payments are processed through Payfast.
Payment information entered through the secure payment environment is handled by the applicable payment service provider.
CCM will take reasonable steps to ensure that subscription payments are processed using appropriate secure payment systems.
22. PERSONAL INFORMATION
CCM will process Customer personal information for purposes including:
Creating and administering the DASH subscription;
Processing and reconciling payments;
Contacting the Customer;
Scheduling and providing services;
Managing cancellations and subscription changes;
Customer service and administration; and
Meeting applicable legal and regulatory requirements.
Personal information will be processed in accordance with CCM’s Privacy Policy and applicable South African data protection legislation.
Where consent is required for marketing communications, this should be obtained separately from acceptance of the DASH subscription.
23. COMMUNICATION
The Customer agrees that CCM may contact them using the contact information supplied during signup for communications relating to their DASH subscription.
These communications may include:
Subscription confirmation;
Payment notifications;
Service scheduling;
Renewal and expiry information;
Failed payment notifications;
Subscription changes;
Cancellation requests; and
Other service-related administration.
24. EXPIRY, CONTINUATION AND RENEWAL
CCM will provide the Customer with notice of the impending expiry of their fixed-term subscription within the period required by applicable consumer protection legislation.
Where Section 14 of the Consumer Protection Act applies, this notice will be provided not more than 80 and not less than 40 business days before the expiry date.
The notice will advise the Customer of:
The upcoming expiry date;
Any material changes that would apply if the subscription continues;
Available renewal or termination options; and
Any applicable changes to package pricing or benefits.
At the end of the fixed term, where required by the CPA, the subscription will continue on a month-to-month basis, subject to any applicable changes communicated to the Customer, unless the Customer:
Instructs CCM to terminate the subscription upon expiry; or
Expressly agrees to renew the subscription for a further fixed term.
Where the Customer expressly elects to renew for a further fixed term, a new service allocation will apply in accordance with the DASH package selected for that renewal period.
25. CHANGES TO THE DASH SERVICE
CCM may from time to time amend the DASH service, package offerings, pricing or these Terms & Conditions where reasonably necessary.
Where a change materially affects an existing Customer’s subscription, CCM will provide appropriate notice before the change takes effect, subject to applicable law.
Changes to package pricing will not be applied retrospectively to payments already made.
26. REFUNDS AND CREDITS
Subscription fees already paid are not automatically refundable because a Customer has not used all of the services allocated to their DASH package.
Where a Customer cancels their subscription, any refund, credit or amount remaining the property of the Customer will be handled in accordance with applicable consumer protection legislation.
Where a payment has been processed incorrectly or in error, the Customer should contact CCM Head Office for assistance.
27. CUSTOMER SUPPORT
For assistance regarding:
DASH subscriptions;
Service bookings;
Payments;
Package upgrades or downgrades;
Customer details;
Cancellation requests; or
Other subscription queries,
Customers may contact CCM using the contact details published on the CCM website.
Cancellation requests must be submitted through the applicable CCM DASH Cancellation Request process or another written or recorded channel accepted by CCM.
28. ACCEPTANCE OF TERMS
By selecting the acceptance checkbox and completing the CCM DASH subscription signup process, the Customer confirms that they:
Have read and understood these Terms & Conditions;
Understand the applicable subscription fee and payment frequency;
Authorise the applicable recurring subscription payments;
Understand that DASH is designed around an intended six-month minimum commitment;
Understand their cancellation rights and obligations under these Terms & Conditions and applicable law;
Understand that early cancellation may result in a reasonable cancellation penalty where permitted by law;
Understand that a cancellation request must be submitted in writing or another recorded manner;
Understand the applicable rules relating to unused services and service expiry;
Understand the renewal and continuation provisions; and
Agree to be bound by these Terms & Conditions.
Nothing in these Terms & Conditions is intended to waive, restrict or exclude any right afforded to the Customer by the Consumer Protection Act or other applicable South African law.
29. BUSINESS INFORMATION
Service Provider: A E DU CHENNE ENTERPRISES (PTY) LTD trading as CCM
Trading Name: CCM
Company Registration Number: 2017 / 026137 / 07
Physical Address: 9 3rd Avenue, Edenburg, Morningside, 2128
Email Address: ccmdash@ccmsandton.co.za
Telephone Number: 011 783 1444
Website: www.ccmcleaning.co.za
Payment Service Provider: Payfast
30. IMPORTANT SUBSCRIPTION NOTICE
Before completing a CCM DASH subscription, Customers should take note that:
CCM DASH is designed as a subscription service with an intended six-month minimum commitment. Where the Consumer Protection Act applies, Customers retain their statutory right to cancel a fixed-term agreement by providing 20 business days’ notice in writing or another recorded manner. Amounts lawfully owing up to the cancellation date remain payable and a reasonable cancellation penalty may apply where permitted by law.
Last Updated: 17th August 2026
