Terms & Conditions - Services

  1. All efforts are made to remove stains/marks. However, no guarantee can be provided as this is dependent on the nature of such stains/marks.
  2. In the event that you are not satisfied with the work carried out, CCM must be notified within 24 hours from completion of the job.
  3. Please ensure that there is sufficient ventilation (open windows/doors, use of fans, etc) during the drying time as this will depend on the depth of extraction of dirt from carpets and upholstery.
  4. Do avoid walking on the carpets until they are dry. If unavoidable, please lay down towels in areas that have to be walked on during drying time.
  5. Please note that pre-occupational cleaning consists of surface dirt only unless otherwise specified. To this end, removal of paint and/or mould, will require a separate deep-cleaning quotation.
  6. Window cleaning does not include restoration of glass or removal of paint or putty. Limescale removal to be quoted on separately.
  7. CCM does not clean curtains or blinds unless quoted upon separately.
  8. Payment is due in full on completion of the job unless otherwise agreed with CCM management in writing.
  9. Interest at prime plus 5% will be charged on overdue accounts.
  10. If a booking is cancelled with less than 24 hours’ notice, a cancellation fee of 25% of the full quotation value will be charged.
  11. The minimum call-out fee in Johannesburg is R1 085.00 excluding VAT.
  12. The cleaning solutions we use are non-corrosive, we also do not take responsibility for any potential chemical reaction between our products and previous products used from other sources (including but not limited to adhesives and grouting).

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